Getting help.
Answered by the person who wrote it.
Most answers are already written down, in the manual, the guides and the questions below. When yours is not, there are two ways to ask, depending on which version your shop runs.
Where to ask
One place for each version, so nothing gets lost between them.
The WordPress.org forum
Ask in the plugin’s support forum on WordPress.org. It is public, so search it first: your question may already have an answer there. Questions about Pro cannot be taken up in that forum, whose rules keep it to the free plugin.
Contact Us, in your admin
In your shop’s admin, open Pomp Pro → Contact Us. It is there once your licence is active, and it sends your licence, your site’s address and the plugin’s version with your message, so there is nothing to look up.
By email
If you cannot reach the admin, write to the address below, with the email you ordered with or your licence key, so your licence can be found.
Before you write
A question with these in it is usually answered in one reply instead of three.
- What you expected, and what happened instead
- The steps that lead there, from the product or design you started with
- Your theme, and any caching or optimising plugin
- A screenshot of what you see
- The order number, if it is about an order or a print file
- Whether it happens on the live demo too
Read first
Where most answers already are.
- The manual: every screen and setting, from the first design to the print file
- The guides: how to sell a name on a jersey, a mug or a cap, and how Pomp compares
- Questions on the front page: accounts, print files, speed, themes and licences
- The live demo: a shop running the plugin, to try a design or an order
About support
Is support included with Pro?
Yes, for as long as the licence runs: a year from the purchase, and again with each renewal. After that the plugin keeps working and every order keeps its print file; only updates and support stop.
Why not ask about Pro in the WordPress.org forum?
That forum is for the free plugin only, by its own rules. Contact Us in your admin reaches the same person, and it already carries your licence and your site’s details.
Can you log in to my shop to look?
Only if you ask for it, and only with an account you create for it and delete afterwards. Most questions are answered from a screenshot and the steps that lead there.